Privacy Policy

1. Who we are

VentaIQ is an AI-assisted CRM for sales teams. It helps organizations manage WhatsApp and other messaging conversations, leads, tasks, products, and related sales workflows.

VentaIQ is operated by STONE EXPERT, a partnership firm registered in India, with its principal place of business at Khasra No 458, 241/10, Makrana Road, Khatoli, Kalidungri, Kishangarh, Ajmer, Rajasthan 305801, India.

For privacy questions, contact us at privacy@ventaiq.in.

2. Our role: controller and processor

For account information about the businesses and people who sign up for VentaIQ, we act as the data controller.

For data that a business customer brings into VentaIQ about its own customers and leads — for example WhatsApp conversations, contact details, and CRM records — the business customer is the controller and we process that data on its behalf and on its instructions, only to provide the Service to that business.

3. Information we collect

Depending on how you use the Service, we may collect:

• Account information — name, email, phone number, role, organization details, and authentication credentials.
• Business & CRM data — leads, customers, notes, tasks, products, catalogues, pipeline stages, and similar records you or your team enter.
• Messaging content — messages, media, labels, and conversation metadata from channels you connect (for example the WhatsApp Business Platform).
• Call-related data (mobile) — if you enable call-recording features, we may process call metadata and audio files you import or auto-upload, and match them to leads or chats. Recordings used as internal notes are not sent to customers unless you explicitly choose to share them.
• Device & usage data — app version, device type, approximate diagnostics, crash logs, and IP address needed to operate and secure the Service.
• Permissions you grant — on mobile, permissions such as notifications, microphone, camera, media/files, phone state, or call log only when needed for features you enable (for example attaching media or importing call recordings).

4. Data we receive from Meta (WhatsApp, Facebook, Instagram)

VentaIQ is a technology provider on the Meta platform. When a business connects its WhatsApp Business Account, Facebook Page, Instagram account, or ad account to VentaIQ (for example through Meta's Embedded Signup or Facebook Login for Business), and grants the requested permissions, we receive through Meta's APIs:

• Business asset identifiers — WhatsApp Business Account ID, phone number ID, display name, Page and ad account IDs, and the access tokens needed to call the APIs.
• Messages and media sent to and from the connected WhatsApp number, delivery and read statuses, and the contact's WhatsApp profile name and phone number.
• Message templates, their approval status, and quality / messaging-limit signals.
• Lead form submissions and ad performance data, where the business connects lead ads or an ad account.

We use data received from Meta only to provide the Service to the business that connected it:

• to send and receive WhatsApp messages and templates on that business's behalf;
• to show conversations, leads, and reports inside that business's own VentaIQ workspace;
• to run the AI-assisted replies and follow-ups the business has switched on.

We do notsell data received from Meta, use it for advertising or to build profiles for any other customer, or share it with any other business. One business's data is never visible to another business on VentaIQ. Our use of information received from Meta complies with the Meta Platform Terms and Developer Policies.

A business can disconnect VentaIQ at any time — from VentaIQ settings, or from Meta Business Settings → Integrations / Connected apps. When it does, we stop calling Meta's APIs for that business and delete the stored access tokens.

5. How we use information

We use information to:

• Provide, maintain, and improve the CRM and messaging features
• Power AI-assisted replies, summaries, lead intelligence, and related tools
• Authenticate users, enforce roles, and secure accounts
• Send product notifications, reminders, and service communications
• Provide customer support and investigate abuse or security issues
• Comply with legal obligations

Conversation content sent to AI model providers is used only to generate output for the business that owns it, under those providers' paid API terms.

6. Sharing of information

We do not sell your personal information. We may share data with:

• Service providers — hosting, storage, email, analytics, and AI processing vendors who process data on our instructions and under confidentiality obligations
• Messaging / channel providers — such as Meta (WhatsApp, Facebook, Instagram), as needed to send and receive messages
• Your organization — administrators and authorized teammates in your workspace can access CRM and conversation data according to their roles
• Legal authorities — when required by law or to protect rights, safety, and security

7. Data retention

We retain account and CRM data for as long as your organization uses the Service. When a business closes its workspace or asks us to delete its data, we delete it from our active systems within 30 days, and from backups within 90 days, unless we must keep certain records longer to meet a legal obligation.

8. Data deletion

You can ask us to delete your data at any time. See our Data Deletion Instructions for the steps, or email privacy@ventaiq.in. If you are a customer of a business that uses VentaIQ, please contact that business first; we will assist it with your request.

9. Security

We use industry-standard measures such as encryption in transit, role-based access controls, and authenticated APIs. No method of transmission or storage is 100% secure; please use strong passwords and limit access within your organization. If we become aware of a breach affecting your data, we will notify affected businesses without undue delay.

10. Your choices and rights

Depending on applicable law, you may request to:

• Access or update account profile information
• Export or delete CRM records (via product features or by contacting us)
• Disconnect WhatsApp, Facebook, or Instagram assets from VentaIQ
• Revoke mobile permissions in your device settings
• Disable optional features such as auto-upload of call recordings

Organization admins control teammate access and connected channels. Contact privacy@ventaiq.in for privacy requests.

11. Children

The Service is intended for business use and is not directed to children under 16. We do not knowingly collect personal information from children.

12. International processing

Data may be processed and stored in India and/or other countries where we or our providers operate. By using the Service, you understand that your information may be transferred to those locations.

13. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date. Continued use of the Service after changes means you accept the updated policy.

14. Contact

STONE EXPERT (VentaIQ) — Privacy inquiries
Khasra No 458, 241/10, Makrana Road, Khatoli, Kalidungri, Kishangarh, Ajmer, Rajasthan 305801, India
Email: privacy@ventaiq.in